Terms of sale

Who we are, who we sell to

Sellroo is a service of TAC DIGITAL, 31 avenue de Ségur, 75007 Paris, France (RCS Paris 841 647 811). We sell only to businesses. By ordering, you confirm that you act for a business and not as a consumer.

What you buy

A kit is the set of videos for one Amazon product, as described on the home page: a listing video, a Sponsored Brands video in 16:9, a Sponsored Brands video in 9:16 and a silent cut for Sponsored Products, plus the script, the shot list and a caption file.

A pack of 5 or 20 kits gives you that number of credits. One credit is one kit for one product. Credits are valid for 12 months from payment.

Prices and payment

Prices are shown in US dollars and exclude taxes. Where a tax applies, it is shown at checkout. Payment is taken in full when you order, through Stripe. We never see or store your card details.

An invoice is sent to the email address used at checkout.

How we deliver

After payment, we send you a brief and a shot list, usually within one business day. You send us your product link, your photos and, when the style needs them, two or three short clips filmed with your phone.

We aim to deliver the kit within 5 business days after we receive everything we need. These times are targets, not guarantees. Files are sent by download link.

Amazon moderation

We follow Amazon's published specs and moderation rules for each placement, and an Amazon specialist checks every cut. Amazon decides alone what it approves. If Amazon rejects a cut, tell us within 30 days of delivery and we fix it once, for free. We do not promise any approval, ranking or sales result.

Your content and claims

You confirm that you hold the rights to the photos, clips, logos and product information you send us, and that the claims about your product are true and allowed where you sell. We may decline a claim or a scene that Amazon's rules forbid.

Who owns the videos

Once the order is paid, you may use the delivered videos without limit of time or place, on Amazon, on your website and on social media. We may show a kit in our portfolio only with your written agreement.

Refunds

If you change your mind before we start a kit, unused credits are refunded on request, less the payment fees. A kit already started or delivered is not refundable. If we cannot deliver a kit, we refund it in full.

Liability

Our total liability for an order is limited to the amount you paid for it. We are not liable for indirect losses, such as lost sales or a suspended listing.

Law and disputes

These terms are governed by French law. Any dispute that cannot be settled amicably goes to the courts of Paris, France.